Professional Experience

Revenue Cycle Senior Consultant, Oracle                                               Remote    2021 - Present

·       Delivered engaging presentations of complex information to stakeholders, communicated effectively with client leadership (e.g., CFOs), and maintained strong relationships across departments to foster collaboration and informed decision-making.

·       Configured and optimized enterprise tools such as Health Benefits Manager, Revenue Cycle, and Olympus while ensuring billing system compliance with Federal and State regulations to maintain operational excellence.

·       Conducted comprehensive assessments and documented detailed workflows across Patient Financial Services (PFS) departments to ensure seamless transitions, operational improvements, and alignment with client needs.

·       Mentored associate consultants, guided team projects, and provided actionable feedback on financial reporting processes, supporting strategic initiatives and internal growth.

Director of Expansion, Unveil Production Group                                      Remote       2023 - Present    

·       Sold the entire suite of products, services and experience offerings that Unveil Productions offers to its clients, helping raise revenue 23% my first year and 41% year two.

·       Identified and engaged high value targets regarding their trade show spend and any ancillary face to face marketing activities with partnership potential.

·       Leveraged the sales tech stack for optimal results of prospecting activities. Experience with HubSpot, Salesforce and Oracle NetSuite.

·       Accurate forecasting and ability allocate our resources, vendors and human capital all over the country to handle the influx of the trade show calendar.

Licensed Buying and Listing Specialist, Worth Clark Kansas City  2020 - 2024

·       Sold over $10 million in real estate while consistently maintaining a “5-Star” client satisfaction rating.

·       Developed and maintained a robust client base through cold calling, email campaigns, door knocking, and social media outreach, supported by CRM tools (HubSpot and Salesforce).

·       Guided clients through transactions, ensuring smooth processes for contracts, closing statements, and purchase agreements.

Vendor Coordinator, United States Appraisals                                         Kansas City 2020

·       Expanded the appraiser network by recruiting new candidates and nurturing existing relationships to ensure service quality.

·       Ensured quality standards by reviewing and triaging incoming paperwork and appraisals prior to client delivery.

National Training Consultant, Empowered                                                Kansas City 2016 - 2020

·       Developed innovative approaches to learning and instruction to facilitate in a wide variety of trainings to all of our different customer segments.

·       Engaged with top-tier business leaders to mentor and deliver unique experiences, fostering client satisfaction and retention.

·       Organized and managed nationwide events and showcases with attendance ranging from 10 to 400 participants, successfully boosting awareness and driving donation growth.

English Language Team Leader, Uptake Idiomas                                     Brazil            2015 - 2016

·       Grew the customer base by over 25% within three months by implementing SEO and social media marketing strategies.

·       Achieved a 98.5% customer satisfaction rate by introducing weekly progress reviews to proactively address client needs and expectations.

Liability Adjuster, John Mullen & Company                                                  Honolulu      2013 - 2014

·       Conducted thorough investigations, assessed liability and settled a variety of different types of liability claims, from business, to personal, auto, liability, and property while delivering world-class customer service. Settled claims valuing over $150,000.

·       Managed a high-volume caseload for multiple insurers, each with unique claim-handling requirements, while ensuring compliance with diverse policies and standards.

·       Reduced claim life cycle time for department by over 31% by bringing in new technologies and best practices that I had learned from my prior experience working in the insurance industry.

Claims Supervisor, Farmers Insurance                                                          Kansas City 2011 - 2013

·       Managed a team of 8 casualty claims adjusters who assess liability for motor vehicle accidents in all 50 states and met or exceeded all department metrics.

·       Created a review panel from the 3 centralized claims operations (OKC, KC and Grand Rapids) to help give managers feedback from front line employees on changes that would affect claims handling practices.

Claims Adjuster, Farmers Insurance                                                              Kansas City 2010 - 2011

·       Conducted thorough investigations, assessed liability and settled motor vehicle losses across the nation. All while meeting strict deadlines and meeting customer expectations.

·       Far exceeded (highest level possible) department expectations/standards, never received any DOI (Department of Insurance) complaints and was promoted within 9 months to supervisor.